This trip in the spring almost didn’t happen. I used Hotel Tonight to make an online reservation at a New Hampshire hotel and the morning I was to leave for my two days of bliss, packed suitcase by the door, I thought I better call the hotel and make sure they had my room reservation. You guessed it, they had no record of my name or room. My cat paced around the suitcase worried about my departure while I spent the next three hours rebooking, cancelling, waiting on hold to get to real people to tell me what the issue was. After all was said and done Hotel Tonight had cancelled my reservation because the hotel I booked would not honor their reservation for some reason. They did NOT email or inform me of this important information or in any way let me know this was happening, so I would have shown up after five hours of driving, only to be turned away. And now I had to find a new place to stay under pressure as the clock ticked my vacation away. Hotel Tonight refunded the charge of my non-existent reservation (5-8 days later mind you) and gave me a half-hearted apology. This was so unacceptable and such a rotten way to start a vacation, that I will never book with them again. So be warned, book direct and save yourself the hassle.